Refunds for F2F training and Zoom training

There are software fees for secure purchasing. These are not refundable, however, we do not charge you other administrative costs we have incurred ourselves, unless the participant repeats ‘no show’ and invalid cancellations within 48 hours.

Course Cancellations:

  1. Participant advises SisterShip Training 48-hours BEFORE the course commences by telephone. To inform us that they are cancelling their training/booking. The participant can receive a refund (minus software admin costs) or book on the next scheduled training course.
  2. If the participant has not notified SisterShip Training at least 48 hours prior to commencement of the course and fails to show for the booked course there is no refund, unless there is a valid reason and situation that could not be avoided. This is due to the participant taking someone else’s place, which we are no longer able to fill. (Courses run on minimum numbers).
  3. If the participant is late, they will be required to catch up during their own time (either on a break or after the course and attend the following course for assessment). There will be no refund, we will direct the participant to the material required.
  4. Governmental lockdown or other reason to cancel that is out of our hands. Full refund provided less fees as described above. Alternatively, participant can attend the next scheduled course.

Once you have commenced your online (self-paced training) there is no refund unless exceptional circumstances, please contact us directly to discuss.

You can pay via PayPal for full protection, this method will include an administration fee.
You can also pay via direct deposit. Your payment is also protected as per our policies and refunds.

If you attend the Boat Licence Course and have not booked to do PWC, and decide (on the day of the BL training) to sit the PWC assessment, there will be an additional $5 administration fee. Payable prior to the training).

Please refer to the FAQ at the bottom of each course information page.

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